Foil creases in dpUpdated 2 days ago
Some customers may notice that the protective film on their diamond painting appears wrinkled upon arrival. This can happen during shipping and is completely normal. It does not affect the adhesive quality or the final outcome of the painting.
Steps 1: Inform the customer about foil issue steps
If the customer complaints about creases in the foil, you can send the following mail to the customer with troubleshooting steps
Mail template to use => Foil creases
Step 2: Troubleshooting did not help
- If the customer informs that the troubleshooting did not help, you can continue following the damaged item scenario: https://internal-helpcenter.gorgias.help/en-US/updates---received-damageddefected-item-264585