š Help Centre: The Trustpilot "Road to 4 Stars" GuideUpdated a month ago
š Overview: Why We Ask
Potential customers look at Trustpilot to see if we are a "real" team that cares. Every 5-star review you get is a public "Thank You" that helps a new customer feel safe enough to buy from us.
š ļøĀ How to Get Your ā¬3 Bonus
To ensure your 5-star reviews are tracked and paid out, follow these three steps:
The Ask: Send the Trustpilot link to a customer who is happy with your service.
The Tag: Immediately add an Internal Note in the Gorgias ticket tagging your Lead (e.g.,
@Manager Trustpilot link sent).The Payout: Once the 5-star review is verified on the dashboard, it will be added to your Slack Canvas tracker.
[!IMPORTANT]No Tag = No Tracking. If you don't tag the Lead at the time of sending, we cannot manually verify which agent earned the review.
š¬ How to Ask (The "Human" Way)
The best time to ask is immediately after a "Moment of Wow"āright after you've solved a problem or received a "Thank you!"
Avoid copy-pasting the exact same thing every time. Use these templates as a base andĀ tweak them to match the conversation.
Example 1 - Ā The "Personal Support" Approach
Best for: When youāve spent a bit of time helping someone one-on-one.
"Iām so glad we could get that sorted for you, [Customer Name]! Since weāre a small team at DIY Art Club, we really rely on word-of-mouth. If you have 30 seconds to leave a review about your experience today, it would honestly be a huge help to me personally! [Link]"
Example 2 : The "Community Confidence" Approach
Best for: When a customer is excited about starting their project.
"It was a pleasure helping you today! We love seeing our community grow. If youāre happy with the service, would you mind sharing a quick review on Trustpilot? It helps other creators feel confident about joining the club! [Link]"
Example 3: The "Short & Casual" Approach
Best for: Quick, efficient interactions where the customer is in a rush.
"Happy to help! If youāve got a spare moment, a review on Trustpilot really helps our small team out. No pressure, but weād love to hear your thoughts! [Link]"
šĀ Best Practices
Be Genuine: Only ask if the customer seems genuinely satisfied.Ā
Timing is Everything: Don't ask for a review if the customer is still frustrated or if their issue isn't fully resolved yet.
The "Small Team" Angle: Reminding customers that we are a small, hardworking team makes them much more likely to want to "help you out" with a review.
š Finding the Right Link
Please ensure we are sending the right shop link:Ā
DAC: https://www.trustpilot.com/review/www.diy-artclub.com
MNZ: https://www.trustpilot.com/review/www.diy-malennachzahlen.de
SON: https://www.trustpilot.com/review/schilderopnr.nlĀ
WELT : https://www.trustpilot.com/review/diamondpaintingwelt.de
Diamond Painting Expert: https://www.trustpilot.com/review/diamondpaintingexpert.nl