Request regular invoice / VAT invoiceUpdated 2 months ago

Scenario 1: Customer Requests a VAT Invoice or regular invoice

Step 1: Send a Regular Invoice

1. Locate the order in Shopify.

   • Navigate to the order page.
   • Click in the top-right corner More Actions dropdown.
   • Select Send invoice this will email the customer with the invoice
   • IF the customer did not receive the invoice you can select Download Invoice and send it over via mail.

2. Send the regular invoice to the customer.

3. For some shops you can select the following:
   

Scenario 2: Customer Insists on a VAT Invoice After Receiving the Regular Invoice

Step 1: Respond Using the Template Below

Mail template to use => VAT Invoice request