Unsubscribe from newsletterUpdated 2 months ago
Scenario: Customer Inquires About Unsubscribing from the Newsletter
Step 1: Check Internal Note for Tagging
If AI has tagged @natalie:
Check if AI has already sent an email to the customer.
If AI sent an email: Close the case and add resolution 'fully handled by ai'
If AI did not send an email: Proceed to Step 2 to inform the customer.
If AI has not tagged @natalie:
Tag @natalie in an internal note with the necessary details.
Proceed to Step 2 to inform the customer.
Step 2: Inform the Customer