UPDATED - Customer lost all stones ( accidentally, mixed it up)Updated 2 months ago

Policy for Stone Replacement

1. When Will Stones Be Reshipped for Free?

   • Stones will only be reshipped if the issue is due to a fault on our side (e.g., missing or defective stones in the original package).

2. When Will Customers Need to Repurchase Stones?

   • If the customer loses stones themselves (e.g., spilling or dropping them), they will need to purchase replacement stones.
   • Provide the customer with a link to purchase loose stones in another shop of your market and mention it as 'our sister company'

Tips & Tricks for Cleaning Up Dropped Stones

If a customer has dropped their stones, share the following helpful methods:

1. Use a Lint Roller

• How-To:
  • Roll a lint roller gently across the area where the stones fell.
  • Use tweezers to remove the stones from the roller and place them back in the tray or bag.
• Cleaning Sticky Stones:
  • Fill a large bowl with warm water and a small amount of washing-up liquid.
  • Place the stones in a sieve, submerge, rinse with fresh water, and dry on paper towels.

2. Use a Dustpan and Brush

• How-To:
  • Sweep the stones into the dustpan and return them to the storage box or shaker tray.
• Best Practice:
  • Use a dedicated dustpan and brush to prevent dirt contamination.

3. Use Tweezers for Dropped Stones on a Canvas

• How-To:
  • Carefully pick up each stone from the self-adhesive canvas using tweezers.
  • Place the stones back in the tray or storage box.

4. Use a Damp Towel for Dropped Stones

• How-To:
  • Lightly dampen a towel and press it over the area with the fallen stones.
  • Shake the towel gently to release the stones, then return them to the tray or box.
• Alternative for Small Quantities:
  • Use a damp fingertip to pick up a few stones.