Onboarding
*start here* Welcome to the team! ❤️
Welcome to the SMT Team!We are super excited to have you join us!. SMT Group is a dynamic and innovative e-commerce business headquartered in the Netherlands, with shops worldwide. As market leaders in the creative segment, we pride ourselves on our
Diamond painting -Paint by number overview 💎🎨
Diamond Painting and Paint-by-Numbers are two of the most enjoyable and relaxing hobbies for creative individuals. This guide will walk you through what these activities are, the tools and accessories involved, and how to get started. Paint-by-Number
Systems we use 💻
Gorgias is the system we use to answer our mails and manage our social media channels. This will be one of the mail tools you will be using, so a clear understanding of the tool is very important. HERE you will find a video of a quick overview of how
Daily order of working 👩💻👨💻
To ensure a smooth and efficient start to your workday, follow these steps:. Check Slack – Look for any important messages or communications that need a response. Review the Translation Slack Channel – Check if there are any translation tasks to comp
20 h response times ⌚
We are aiming to respond to every ticket within MAX 20 hours!. That means that every ticket, chat, email and social have to be replied to within 20 hours. (chat only applicable in some countries). In case you feel that this goal is not doable for you
Hour tracking and how to get paid
Hubstaff is an hour tracking system where we will keep track of our worked hours. Keep in mind that tracking only works via the desktop app, that you can download HERE. When you start working, you will log into your hubstaff app and select the countr