Team
Team meetings
We all work remotely, in different parts of the world, and it’s super important to have team meetings to stay connected with the team, get to know each other, and discuss specific topics that need to be addressed. Meetings are announced via Google Ch
Contacting Colleagues On Slack
To ensure smooth collaboration and efficient task handling, please follow the guidelines below when tagging colleagues, reaching out internally, or managing shop-related communication. Use Slack or internal notes in Gorgias to contact or tag colleagu
Team Guidelines – Workflow, Scheduling & Ticket Management
By following these guidelines, we improve collaboration, maintain clear communication, and deliver consistently high-quality service to our customers. This document is the single source of truth for how we work day to day. Enter your availability in
Multiple member teams
To ensure smooth operations and maintain our 20-hour response time target, we’ve established a structured process for handling tickets. This helps prevent delays, promotes teamwork, and ensures everyone contributes effectively. Snoozing Tickets. Avoi
KPI's and Bonus system
To recognize and reward your contributions, we have implemented the following bonus and incentive structures:. Timely Communication:. Tracking Bonuses:. Invoice Notes:.
Shop Names vs Shopify Names, Contact details and Assigned Names for Shops.
cque0e-dq. To build a better customer relationship, all shops use assigned names in communications. Do not use your personal name in contact with customers. The shop’s footer will automatically use the assigned name.
Affiliate Reward Program for Customer Service Agent
We are excited to introduce our new Affiliate Reward Program exclusively for our customer service agents! This program is designed to reward you for promoting our products and increasing sales through your personal social media channels. Here’s how i